There are several ways in which you can get in touch with the hosting company whose services you’re using, but the one that you will invariably find no matter which company you select is a trouble ticket system. This is the least complicated means of correspondence for many reasons. In the event that no client support staff member is available at the moment and they are all occupied, a telephone call may not be replied to, but a ticket will always hit home. Also, you can copy/paste large bits of information without worrying about typing errors, and in case a particular problem requires more time to be fixed or a number of replies have to be exchanged, all the info will be in the same place, so either party can always follow the steps taken by the other one. The disadvantage of using tickets to touch base with your web hosting provider is that they’re often separate from the web hosting platform, which implies that if you need to provide information or to follow guidelines, you will need to use no less than two separate admin consoles and this number might rise in case you’d like to administer a handful of domains. Besides, lots of hosting providers reply to tickets after a couple of hours, or even once in every 24 hours, and for you as a client, this simply means wasted time whilst awaiting a response.

Integrated Ticketing System in Website Hosting

With a website hosting from our company, you’ll never need to sign out of your account. Our ticketing system is incorporated into the Hepsia hosting Control Panel, which is used to manage your entire web presence. You can quickly access any support ticket whilst you are browsing your files or changing various account settings. The ticketing system is being monitored 24-7-365 by our technical support staff members and the ticket response time is no more than one hour, but it seldom takes more than 20 minutes to get assistance. In contrast with some other hosting companies, we do not charge more for using the ticketing system, so you can touch base with us as often as you want and request info in regard to any technical or billing problem. Besides, you can see a collection of educational articles, which will help you fix the most commonly met predicaments yourself.

Integrated Ticketing System in Semi-dedicated Hosting

In case you’ve opened a semi-dedicated server account with us and you want to contact our customer care team representatives, you’ll be able to submit a trouble ticket straight from your Hepsia Control Panel instead of going through a completely different tech support platform like you’ll have to do with most hosting providers on the marketplace. Our integrated ticketing system will permit you to post a new ticket easily and to browse through older tickets using a smart search filter. You will also be able to have a look at the applicable knowledgebase articles that our system will offer you on the basis of the category that you select for your new ticket. You can accomplish all the abovementioned operations without leaving your Hepsia Control Panel at any time, which implies that if you stumble upon any obstacle or have an inquiry, you can get in touch with our support engineers and solve the issue in question in no more than 1 hour via one single support platform.