Help and Support Channels

  • 1 hour ticket response time
  • A 60–minutes Ticket Resolution Guarantee

  • Our crew of professionals will do their best to respond to your service inquiries within up to 1 hour. If, however, the difficulty you have come across calls for the help of our Admin =Team,= we’ll address the ticket to the administrator on duty and will write a comment to let you know.

  • Top quality support service
  • Expert Customer Assist Service

  • We’ll be on line for you 24x7 to offer you guidance and tech support as well as to help you with any trouble that you may come across whilst working with your virtual server. We can support all installed in advance software packages, including your Operating System, server administration panel (with respect to the VPS type) and the Site Control Panel produced solely by our company.

  • Intuitive help center
  • An Intuitive Help Zone

  • Each part of the Site Control Panel that is provided free–of–charge with your VPS includes an internal collection of articles. You’ll find a collection of extensive how–to articles and reviews and an array of step by step video tutorials that illustrate all the essential web site control duties. You can easy–access them by simply clicking the Help or Video buttons in the right part of each Control Panel section.