Integrated Ticketing System in Website Hosting
With a website hosting from our company, you’ll never need to sign out of your account. Our ticketing system is incorporated into the Hepsia hosting Control Panel, which is used to manage your entire web presence. You can quickly access any support ticket whilst you are browsing your files or changing various account settings. The ticketing system is being monitored 24-7-365 by our technical support staff members and the ticket response time is no more than one hour, but it seldom takes more than 20 minutes to get assistance. In contrast with some other hosting companies, we do not charge more for using the ticketing system, so you can touch base with us as often as you want and request info in regard to any technical or billing problem. Besides, you can see a collection of educational articles, which will help you fix the most commonly met predicaments yourself.
Integrated Ticketing System in Semi-dedicated Hosting
In case you’ve opened a semi-dedicated server account with us and you want to contact our customer care team representatives, you’ll be able to submit a trouble ticket straight from your Hepsia Control Panel instead of going through a completely different tech support platform like you’ll have to do with most hosting providers on the marketplace. Our integrated ticketing system will permit you to post a new ticket easily and to browse through older tickets using a smart search filter. You will also be able to have a look at the applicable knowledgebase articles that our system will offer you on the basis of the category that you select for your new ticket. You can accomplish all the abovementioned operations without leaving your Hepsia Control Panel at any time, which implies that if you stumble upon any obstacle or have an inquiry, you can get in touch with our support engineers and solve the issue in question in no more than 1 hour via one single support platform.