Support Channels

  • 1 hour ticket response time

  • An Easy–to–Navigate Help Section

  • The Help Center built into your Site Control Panel features a selection of help articles and regularly asked questions. Aimed towards fixing any common issue that you may run into, they are contributed by our support team of qualified technicians.

  • Top quality support service

  • How–To Videos

  • For users who want to discover how to sort out a frequently encountered problem by watching a tutorial video, we’ve added a compilation of video tutorials to our Site Control Panel. All the video lessons are short and easy to follow. They offer you step–by–step demonstrations of different site administration tasks.

  • Intuitive help center

  • A One–Hour Ticket Response Time Guarantee

  • With all our semi–dedicated servers, we offer a 24–7–365 customer care service with a 1–hour ticket response guarantee. A group of knowledgeable tech support engineers will be at your disposal to respond to all the enquiries that you may possibly have. During off–peak times, a response will be supplied in even less than 20 minutes.