Tech Support Channels

  • 1 hour ticket response time

  • A One–Hour Response Time Guarantee

  • All your assistance requests will be attended to in maximum 60 minutes after the ticket or e–mail has been submitted. If your case requires further assistance from an administrator, we’ll forward the support ticket or the e–mail to the person in charge, without delay and we will leave a note to inform you that more time will be needed for discovering a solution. If you order the Admin Services package, all of the server administration tasks included there will be executed whenever you prefer.

  • Top quality support service

  • A Top–Class Client Care Service

  • Our customer support staff will be at your disposal 24–7 should you require assistance while working with our Site Control Panel or with any of the apps that we pre–install for you on the dedicated web hosting server. Furthermore if you require help handling all the routine admin tasks on your dedicated server, you can take advantage of the Admin Services package, which includes data backup hard disk drive space, OS updates every week, problem troubleshooting and software installation services, server monitoring and rebooting procedures, etc.

  • Intuitive help center

  • An Intuitive Help Section

  • Our Site Control Panel has been preinstalled for every Linux dedicated hosting server. Among its characteristics is a rather time and effort–saving integrated knowledgebase that will guide you step by step on how to use it. Most of the how–to articles also video versions which demonstrate all the operations that you can carry out in a highly illustrative manner. You can find all the how–to articles and the video tutorials in the top right corner of each Site Control Panel section.