There're plenty of website hosting providers available, yet the majority of them are resellers that have limited resources, particularly in terms of support. One of the ways to distinguish them is the option to get in touch with the company over the phone. The type of support that you can receive through this particular channel of communication may vary based on the provider - some offer dedicated telephone support, various others offer general and customer support only since some issues are more time-consuming and it's a lot less difficult to be resolved with a trouble ticket, especially when the situation needs to be escalated. However, it is good to find that you can always reach your web hosting provider as there are plenty of small matters which can be taken care of effortlessly and in a timely manner with a telephone call, not mentioning that you will be able to get more information regarding the services before you become a customer.

Phone Support in Website Hosting

We know that having the option to talk with a live representative is very important, for that reason we have three support lines globally (USA, UK and Australia) and you're able to get in touch with us on the phone for fourteen hours a day. In case you consider purchasing one of our website hosting services, for example, you are able to call us and learn more about our services prior to ordering to be sure that we do cover all system requirements for your web sites. After the purchase, you will be able to get in touch with us about any kind of sales or billing difficulties you may experience, or get any general or basic technical information that you need. We have aimed to find the perfect balance between telephone and ticket support, so for entirely technical issues you can use the ticketing system, that will help you keep track of the communication as well as any new developments in the resolution of the issue.

Phone Support in Semi-dedicated Hosting

With 14 hours-a-day telephone support, you can be certain that there is always somebody to help you if you have any queries about the semi-dedicated server packages that we provide. Whether you'd like to know more about our plans, you have some billing issue or some general issue, you can call us. Though some more complicated problems could require a ticket to give time to our tech support crew to analyze, we will assist you with a range of tech questions over the phone as well, saving you time and efforts. Since we have data centers on as many as 3 different continents - in the United states of America, Great Britain and Australia, we have local phone lines in these countries as well. If you're in a different country, we have a global number where you'll be able to contact us.