If you ever experience a problem with your website and are unable to tackle it yourself, ask the web hosting provider’s customer care staff to help you bring the website back online. A swift solution would be best, but many companies reply within 24 hours or even more, all the more so if you’re dealing with a reseller. Even if the problem can be fixed swiftly, your website may not work satisfactorily or it may not be accessible whatsoever for a lengthy stretch of time, so you may lose potential customers as it is highly unlikely that anybody would be eager to revisit a site that’s inoperational. Therefore, you have to make sure not only that you can reach your web hosting provider, but also that they can reply and assist you in a well-timed manner. If a web application update doesn’t go as planned or you delete something by chance, for example, the website must be restored swiftly so as to prevent long unreachability.

One-Hour Response Guarantee in Website Hosting

Our guaranteed maximum response time for any support ticket that you post or any email that you write is only 1 hour, even if you contact us on weekends and official holidays. Whatever the essence of your inquiry or issue might be, we will lend you a hand immediately and will provide you with the required information to rectify any problem with your sites. The real reply time typically doesn’t surpass 15-20 minutes, which suggests that you can just forget about waiting for hours on end to get an issue resolved or what’s even worse – waiting a whole day only to obtain a response that more info is necessary while nothing’s sorted out. We will assist you at once simply because we realize just how invaluable time can be in the dynamic digital era. The sixty-minute response guarantee is valid for any technical or billing question that you may have concerning our website hosting services.

One-Hour Response Guarantee in Semi-dedicated Hosting

With a semi-dedicated server package from our company, you can take full advantage of our ultra-fast support service. You will obtain a response to any support ticket opened via the hosting Control Panel or email sent to our client and technical support team in less than one hour. The response time is guaranteed and it applies irrespective of the issue – billing or technical. It often takes far less time to explore and troubleshoot a problem. We’ll provide you with more information in case the solution involves something that has to be done on your end. In case you contact us during weekends or public holidays, the response time will be exactly the same and considering that our support staff will be at your service day and night, you will obtain swift assistance for virtually any technical, billing or general issue regardless of what time it is.