The client support that you can get from your website hosting company is very important, regardless if you have pre-sales questions and you're not a client yet, or you've got a technical trouble with an active account. Timely and correct information regarding a question or an issue can save you a lot of time and efforts, not mentioning that this is usually a proof that you're ordering from a real hosting provider and not from some reseller. If you purchase a hosting account through a company that does not own its servers and it cannot access them directly, it's quite possible that you'll wait for a day or two in order to receive a reply to any question, so your websites may stay offline for quite a while. In contrast, a supplier which offers various options for communication and has a support team available at any time will assist you to right away and help you minimize or completely avoid any kind of downtime and possible losses.

24/7 Customer Support in Website Hosting

We supply 24/7 billing, customer and technical support for all our website hosting services. Even if you aren't our client yet and you have questions, we will give you a hand without delay and supply you with the needed info, in order to give you the choice to make an informed decision when you get a new website hosting account. We are available any time, including weekends and holidays, and we provide numerous ways of communication to get in touch with us - phone, live chat, e-mails and support tickets. For your convenience, we now have a couple of telephone numbers all over the world, so you can call the one that is closer to you. The max response time for your e-mail messages and the tickets is one hour. The actual response time is no more than 15-20 min, which means that you can forget about waiting for a few days to receive assistance for any kind of task or issue, whatever its complexity.

24/7 Customer Support in Semi-dedicated Hosting

Whatever the semi-dedicated server that you select, you can take full advantage of our 24/7 technical support services even on official holidays. All of your websites will be available at all times and so will we. With a number of connection options, you are able to pick the best approach to get in touch with us and learn more about our services in case you do not have an account yet, or get assistance in case you're already among our customers. You can give us a call, start a chat with a live representative, send an e-mail message or open a ticket from the Help section of your Hepsia website hosting Control Panel. The previous two options come with a one-hour answer time warranty, although it rarely takes over 20 min to get assistance irrespective of the complexity of the problem. With our customer and tech support services, we'll be there for you every time you need us, not a couple of days afterwards.

24/7 Customer Support in VPS Hosting

When using our Linux VPS hosting services, you won't need to wait for more than one hour so as to receive assistance for any kind of situation that you could encounter with the server or the software that comes pre-installed with it. We guarantee this short reply time for all of the support tickets which you open via your billing Control Panel or emails that you send to our technical support crew. We also have local telephone numbers in a couple of countries around the world plus a live chat service where we can assist you with pre-sales, billing and common questions. Customer and tech support is available 24/7/365 using the numerous ways of communication, so regardless what your question or issue is, there is always somebody to help you right away. In the event that you need help with third-party software, which you cannot set up or which gives you problems, you are able to take advantage of the Managed Services upgrade package that we offer for all the VPS plans.

24/7 Customer Support in Dedicated Web Hosting

We know how important it is to have prompt support in general, let alone if you manage an entire server, that's why every single dedicated server that we provide comes with 24/7 support with 1-hour response time warranty regardless of the situation. This service is absolutely free for all the problems with the server or the software that was installed from our administrators during the setup, which means that you can contact us as many times as you wish, even during holidays. You can either open a trouble ticket from your billing area or you can send an e-mail, and the actual answer time for either rarely surpasses 30 mins as we have admins available twenty-four-seven. If you want general info about our servers or you have a billing question/issue, you can also call one of the local phone numbers that we have on 3 continents or you could use our live chat service and speak to an agent online. For third-party software assistance, we offer you a Managed Services upgrade, which you'll be able to include to your server plan through the billing Control Panel.